At AIRA, customer satisfaction is our top priority. Please review our Refund and Cancellation Policy to understand how subscription cancellations and refund requests are handled.

1. Subscription Cancellation

You can cancel your AIRA subscription at any time directly through your Account Settings under "Subscription Details":

- Uninterrupted Access: Once cancelled, you will continue to have full access to all movies and premium content until the end of your current billing period.

- No Auto-Renewal: Upon cancellation, your account will not be billed on the next billing date.

2. Refund Eligibility

We review refund requests on a case-by-case basis. Refunds may be granted in the following scenarios:

- Duplicate or Erroneous Billing: If your account was charged more than once for the same billing cycle due to a gateway technical error.

- Unauthorized Transactions: In case of proven fraudulent or unauthorized transactions reported to us within 7 days of the charge.

- Persistent Service Outage: In the rare event that the platform experienced major verified technical failures preventing playback for an extended duration.

3. Non-Refundable Scenarios

Refunds are not provided for partial subscription periods, unused viewing time, or change of mind after purchase.

4. How to Request a Refund

To submit a refund request, email us at [email protected] with your registered email, transaction ID, payment receipt, and reason for the request. Approved refunds are processed back to your original payment method within 5 to 7 business days.